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Privacy Policy
Information we may collect
To provide online casino services, Lucky Tiger Casino may collect information that identifies a player, relates to an account or helps us understand how the website is used. The information collected depends on the services used, the player’s choices and the checks that may be required before or during account activity.
Account and identity information
When a player registers or updates an account, we may handle details such as a name, date of birth, residential information, username, contact details and account preferences. We may also receive information provided when a player communicates with support, enters a promotion, submits a request or takes part in an account-related process.
Verification and security information
For age, identity, payment, fraud prevention and account security checks, we may request verification documents or other information. This can include documents or details used to confirm identity, age, address, source of funds or ownership of a payment method. Such checks help protect players, prevent misuse and support responsible operation of the website.
Payment and transaction records
We may handle records about deposits, withdrawals, gaming activity, account balances, bonuses where applicable and other transactions. Payment providers may process payment information directly. We may receive enough information to confirm and reconcile a transaction, but payment details may also be subject to the privacy terms of the relevant provider.
Technical, device and cookie data
When the website is visited, technical information may be recorded, including an IP address, browser type, operating system, device information, approximate location, language, time zone, pages visited, access times and interaction data. We may also use cookies and similar technologies to remember preferences, maintain sessions, support security and understand website performance.
How information is used
Personal information is used for purposes connected with operating and improving the casino website. We seek to use information fairly and in a way that is relevant to the reason it was collected. Typical uses include the following:
- Creating, administering and maintaining a player account.
- Providing casino services, processing requests and keeping account records accurate.
- Processing deposits, withdrawals and other account transactions through suitable payment channels.
- Confirming age and identity and completing verification checks where required.
- Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, security incidents and other prohibited activity.
- Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
- Responding to questions, complaints, technical issues, responsible gambling enquiries and other support requests.
- Monitoring website performance, troubleshooting errors and improving features, content and usability.
- Protecting the rights, property, safety and security of players, the website and relevant service providers.
- Sending service messages, security notices and account communications that are necessary for the operation of the account.
- Sending marketing communications where permitted and where the player has provided the required consent or has otherwise indicated a preference to receive them.
Information may be shared with carefully selected service providers where this is needed to operate the website or fulfil one of the purposes above. Examples may include payment processors, identity and verification providers, technology suppliers, customer support tools, hosting providers, security services and professional advisers. These parties should receive only information relevant to their function and are expected to handle it securely.
Information may also be disclosed where necessary to comply with a lawful request, protect against fraud or security threats, enforce applicable terms, resolve a dispute or protect the safety of a person or organisation. If information is processed or stored in another country, appropriate safeguards may apply, subject to the requirements relevant to that transfer.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar identifiers placed on a device when a website is used. Some cookies are necessary for core functions, such as keeping a player signed in, remembering settings, supporting security and enabling pages to work correctly. Other cookies may help us understand traffic, measure performance, remember preferences or provide more relevant communications.
Players can manage, block or delete cookies through their browser settings. Disabling certain cookies may affect the availability or operation of some website features. Browser controls may vary, so players should review the settings and help information for their chosen browser.
Security measures
We use reasonable technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure connections, staff procedures and supplier requirements. No website, device or method of transmission can be guaranteed to be completely secure, so players should keep account credentials confidential and contact support promptly if they suspect unauthorised activity.
How long information is kept
Information is generally kept for as long as it is needed for account administration, support, security, dispute handling, business records and the purposes described in this policy. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in line with applicable requirements.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information we hold about them. These rights may be subject to identity checks, legal exceptions, security requirements or the need to retain certain records. A request will be considered carefully and handled within a reasonable period.
- Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
- Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected.
- Deletion: ask for personal information to be deleted where there is no valid reason for it to be retained. Deletion may not be possible where records must be kept for legal, security, transaction or dispute-related reasons.
- Marketing consent: withdraw consent to marketing communications at any time. Players may use an unsubscribe option in a marketing message where available or contact us directly. Withdrawing marketing consent does not affect service, security or account messages that are necessary.
- Information about processing: ask general questions about how personal information is collected, used, shared or protected.
To exercise a data right or ask a privacy question, contact support@lucky-tiger-casino.wtf. Please include enough information for us to understand the request, but do not send unnecessary payment details or sensitive documents in an ordinary message. We may ask for additional information to verify identity before releasing, changing or deleting account information. This helps protect players from unauthorised requests.
Players should keep their account information accurate and tell us if their details change. If a player believes that personal information has been handled incorrectly, they should contact us first so the concern can be reviewed and addressed. This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version published on the website will apply from its stated date, and continued use of the website after an update may indicate acceptance of the revised policy.